All calls are recorded. You can also call us on 0345 600 6400 during office hours. Please DO NOT use the following forms to report an emergency repair. Reporting repairs or improvements. Communal areas include stairs and landings, door entry systems, communal lighting and drains, communal windows. To make urgent requests, call the council’s contact centre on: You should continue to use our online form to report non-urgent repairs. Request a repair. If you are a council tenant and something is broken or not working properly in your home, you can report repairs online. The out of hours service operates from 5.30 pm onwards. Essential repairs will be carried out where. As tenants of a property owned by the council you have certain responsibilities for some repairs around the home yourself. Request a repair to your home. When you request a repair we will ask you for: your name, address, and phone number; times you will be at the property to let a contractor in; personal information to confirm your identity, for example your date of birth ... We’ll need to contact you before we can visit, so include a valid phone number when you submit the form. If you are unable to use our online form you can contact us by phone. Council house repairs If you can smell gas, please call the gas emergency helpline on 0800 111 999 To report an electricity emergency, contact the electricity emergency helpline on 0800 404 090 Emergency repairs - within four hours Urgent repairs - within the next working day Priority repairs - within five working days Ordinary repairs - within 20 working days. Please continue to check for further updates. Standard repairs will be given an appointment within the next 25 days, with more vital repairs like mould and damp problems or broken kitchen/bathroom extractor fans prioritised to 10 days. We have target times for different types of repairs. Emails will be answered within 48 hours, Monday to Friday, 9am to 5pm. If you wish to report an emergency please call 0345 608 1203.. We are open Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm. You can pay the council to do the repair, do the repair yourself or pay someone else to do it. In an emergency. Generally you won't get charged for repairs, but if the damage was caused by a tenant, family member or visitor, we will recharge the tenant for the repairs. Telephone. Repairs, safety and maintenance . Under your tenancy conditions, you're responsible for various repairs. Repairs Find out how to report a repair, gas safety and responsibilities as a leaseholder. Latest update on COVID-19 and our services, there is a serious risk to health and safety, there a serious risk to the structure of the property, broken window or door and the property is not secure. If your emergency is life threatening you should call 999. Tenants can request repairs to their home and to communal areas. If you're worried about paying rent just now, contact your local office. Check what repairs the council is responsible for. This number is available 24 hours per day, every day. For emergencies outside of office hours (5pm to 8.30am Monday to Thursday, 4.30pm to 8.30am Friday and during weekends) call 01623 463050. To report an essential repair please phone. Female operatives. Companies working on our behalf may have their own identification, but we'll tell you to expect them. You can also report repairs using our Chat button at the top right-hand side of the page. Find out the latest coronavirus information on housing and homelessness. No Council tenant is at risk of losing their home during the current pandemic. For more information on timescales, read pages 7 to 9 of the housing repairs guide. Please provide your name, address, contact number and full details of repair required. Here is a list … Remember - if you smell gas, call the National Grid on freephone 0800 111 999 immediately. Call the Repairs Team on 0800 694 3344 or 0207 527 5400 Please make sure you also respect the two-metre rule and move to a different room if you can. elders, residents with disabilities or expectant mothers. You can report all council housing repairs 24 hours a day, 365 days a year, using our website or mobile app. Find out more about repairs that you're responsible for. Reporting non-emergency council house repairs. Our opening hours are: Monday – Thursday 08:00 am – 05:30 pm; Friday 08:00 – 04:30 pm; We also offer an emergency repair service outside the above opening hours. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.. the online form for reporting repairs is temporarily unavailable; repairs can still be reported over the phone by calling 020 8356 3691 (Mon to Fri 8am-7pm; Sat 9am-1pm). Each section has easy to follow steps and information on common repairs query's and repairs which tenants are responsible for carrying out, to help you get things fixed quickly and safely. Call 01233 330366 to report a repair during office hours (8.30am-4.00pm). This decision is based on government advice which says that repairs services can continue, but we should only go into people’s homes where it is essential to do so. ... Condensation occurs when warm moist air comes into contact with a cold surface. Housing association tenants please contact your landlord. Check which parts of your home are your responsibility and which are ours. Find out more about rechargeable council housing repairs. Repairs advice. Emergency out-of-hours number: 020 8854 8888, Email: housing.repairs@royalgreenwich.gov.uk. Non-emergency repairs. If your repair is not essential, it will not be logged, and you will be asked to call back once the normal service resumes. Main number: 020 8921 8900. Council house repairs Covid-19 update December 2020 Following the latest announcement from the Scottish Government on 19 December 2020, from 26 December 2020 until further notice, we are only able to carry out essential repairs in your home. Your own home improvements Before you call the emergency repairs service for a heating repair make sure that both gas and electric services are on. They can advise on which matters are your responsibility too. Our workers wear a corporate uniform and carry Royal Borough of Greenwich ID. We will tell you when we you contact us if … Our team will take steps to resolve your repair problem. There may be some disruption to our website on Tuesday 9 March 2021 due to essential maintenance work. NORTH LANARKSHIRE COUNCIL. Find out how to request advocate consent for someone to report repairs on your behalf. ... You should give your name, address, contact telephone number and the nature of the fault. During the national lockdown which began on 5 January, the repairs service will only deal with emergency and urgent calls until further notice to minimise visits to residents’ homes. In an emergency contact Housing Repairs on 0300 456 0117 option 2. When you contact us we will need to know: Your home will be made safe and if more essential work is needed, we will make another appointment with you. We have made this decision because it’s vital that we do everything we can to prevent the spread of Covid-19 whilst at the same time we look after vulnerable people, protect staff from harm and maintain essential services. Sign in. Certain repairs are our responsibility, and others are your responsibility. We continue to follow government guidance regarding COVID19 for maintaining social distancing and ensuring safe working practices to deliver our repairs service. Council home repairs, cleaning and maintenance. For your safety, please report emergencies to the Contact Centre or the council's out-of-hours emergency service on 01895 556600. Housing repairs: 0800 074 0169: repairs@thurrock.gov.uk This line is free to call and open 24 hours a day, 7 days a week. Make your report online. We can help you manage payments and provide advice on benefits you may be due. What happens if I miss an appointment? Please report repairs by telephone only. Please provide your name and address together with a daytime contact number – and details of the repair work you need. You can also use the Your Ashford app to report repairs. Contact us on 01623 463463 and select option 1. We will also take action to safeguard people at risk e.g. Emergency out-of-hours repairs. More information about repairs: Emergency repairs. Contact the Housing Repairs Call Centre on 01792 635100. When you report an essential repair, we’ll let you know how long it will take us to come to your home, which is usually in four hours. Following the latest announcement from the Scottish Government on 19 December 2020, from 26 December 2020 until further notice, we are only able to carry out essential repairs in your home. This includes repairs for council homes, council communal areas and council garage areas. Due to current coronavirus restrictions it is not possible to report standard repairs. If you need to contact us regarding your repair, please call 0800 052 1183. Emergency repairs If you believe the repair is a danger to health or safety, you should report the problem as soon as possible. You can request a repair, query what repairs we will carry out at your property, get updates on outstanding repairs or just get general advice. If you prefer not to use the online form, you can phone us on 01223 457060, or speak to your caretaker if you have one. Private tenants please contact your landlord or letting agent. Contractors should also be able to give you the name and phone number of a council officer you can contact to check they are genuine. How to request a repair. We'll give you an appointment and a job reference number. The council should repair any damage caused by maintenance or building work. Council leaseholders and tenants can report a repair, including repairs in communal areas, in three ways: Request a repair online. An emergency is a serious, unexpected, and sometimes dangerous situation requiring immediate action. Information on what repairs are, reporting a repair, safe working practices during COVID-19, accidental damage, appointments, repairs while buying your council home, the right to repair scheme, reporting repairs out of hours, permission to carry out your own work and works to septic tanks. We apologise for any inconvenience caused . Less urgent jobs like repairing kitchen units, doors, fences or gates will be carried out within 25 days. Or call us on 0800 023 4499 (free from landlines mobiles). If you're not sure if a repair counts as urgent or not, read pages 7 to 9 of the housing repairs guide. You can call 01978 298993 (this can be used to report emergency repairs when your local housing office is closed). If you're in any doubt about the identity of a worker, do not let them into your home and call us immediately on 020 8854 8888. Leaseholders can request repairs to communal areas only. Online Repairs is unavailable until further notice. This is known as a rechargeable repair. Emergency out-of-hours repairs. If you need more help or advice or to report repairs, contact us via the iHousing Portal. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. The Woolwich Centre, 35 Wellington Street, Woolwich, SE18 6HQ. Operatives have been trained to keep you and themselves safe during the work and will follow robust protocols when in your home, including always keeping two-metres distant from you. Rechargeable repairs are those that tenants are responsible for, for example holes or other damage to internal doors, damage to kitchen units and worktops. Search the site. We may charge you for repairs to damage caused by your misuse or neglect, for example, if you lose your key or break a window. Council housing repairs You can report repairs that need doing online or by phone, arrange your own repairs, or make use of our Handyperson Service if you are 60 years or over. We will be carrying out only emergency repairs until further notice. You must allow our staff and contractors access to your property to carry out repairs. This includes: electrical repairs; gas / central heating repairs; plumbing repairs; all other repairs Full details of which repairs are our responsibilities are contained within the repairs handbook. Monday to Thursday 08:30am - 5pm ; Friday 08:30am - 4:30pm ; We now have dedicated #Coronavirus section on our website dedicated to provide you with the information and updates on our services. You'll have at least 24 hours' notice of an appointment except in an emergency. If you need to report a non-emergency council house repair please use our online form. The safest way for you to contact the council is via our website. To allow us to prioritise essential repairs to support our vulnerable tenants, for now can you please not request any non-essential or routine repair at this time. Contact Council Housing Repairs. Find out more about our tenants’ mobile app. If you or anyone in your household is self-isolating, please inform our staff when you report your repair so we can plan to deliver the repairs appropriately. The council has to fix urgent problems in council owned homes which could affect the tenant’s health, safety or security within a certain period. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Tenants and repairs Leaseholders and repairs Request a housing repair Get permission to alter your home Dealing with condensation, damp and mould Dealing with asbestos Help with aids and adaptions Notify us about electrical works Gas servicing Fire safety in your home The Royal Borough of Greenwich is responsible for most repairs to council housing and communal areas within council property. Caretaking and cleaning service; Change or cancel a housing repair appointment; Contents insurance for council tenants and leaseholders For emergency gas heating repairs, you can call us on 020 8489 5611 at any time. Repairs that are your responsibility will incur a charge, called rechargeable repairs. Repairs and advice Repairs and advice. To report a repair, call the repairs operation centre using the Freephone 0800 952 5555. Any further work that is not essential will not be done until normal service resumes. If you live in Northolt or Kenley at Broadwater Farm, your gas contractor is Switch 2 and Coefly but you can contact our Customer Contact Centre on 020 8489 5611. The Council will take action to remove danger and prevent further damage to property. Births, deaths, marriages and citizenship, use our online form to report non-urgent repairs, read pages 7 to 9 of the housing repairs guide, target times for different types of repairs, 020 8921 8900, Monday to Thursday, 9am to 5:30pm, and Friday, 9am to 4:30pm. This is based largely on our current approach to emergency repairs. Out of hours repairs If you have a repair that needs fixing immediately, even if that is outside normal working hours you can contact us; Who is responsible for repairs? How to request a repair or improvement for your home. We will carry out most repairs to the main structure of your home, but there will be certain things, such as minor repairs and replacement items, which you will be responsible for. Housing repairs for council tenants.
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