5 out of 5 stars. Have had the motors/shades break 3-4 times over 2-3 years and each time a service person has either ordered the wrong part or installed something incorrectly. Thank you for your input - as you know we welcome any and all feedback. Glassdoor has 116 The Shade Store reviews submitted anonymously by The Shade Store employees. Absolutely recommend working with The Shade Store! I would recommend them highly! You can read reviews from other users who have tried it, and it will recommend a retailer to shop with, however, unlike Lipscanner, it doesn’t offer a virtual try-on service. The contractor from the third appointment I've made just finished his "work".1st appointment -- after inspection, the contractor said an order needed to be made for a part. The Shade Store, LLC is a Massachusetts Foreign Limited-Liability Company (Llc) filed On March 22, 2013. After his visit; which was in Nov; we have not heard anything back! Please know nothing is more important to us then your satisfaction, and I'd love to step in to help!At your convenience, please feel free to reach out to me directly so I can assist. I couldn't figure out what she was talking about so I went into the store again and spoke with Anthony Luna who told me that this shade doesn't even come cordless, showed me how the mechanism worked, and revised the quote yet again. Not an appropriate response.After many follow up emails and calls (no calls were ever returned, but they did respond to emails), the Shade Store told me there was nothing they could do and that they didn't recommend roller shades for my windows due to the windows being out of square. Took 5 weeks to get an installation appointment. As you know, we track appointment duration to ensure any inaccuracies timing-wise are corrected going forward. Business Profile. Both times the ordering and installation were easy and the quality is very high.The only criticism I have is that the installer should show up with the blinds. 0 items. Moving and setting up a new house is stressful, and the pandemic added a whole new layer to it. First off a design team does not come to your home to help with which type of track they would recommend. ), 7 of the Best Situational Interview Questions. No new hires will be sent alone on any measurement or difficult install until we feel they are fully qualified to do. only received a third of my money back. The wait times are very reasonable and the measurers and installers have been great. Companies. Currently on week 5 of a stuck motor shade for windows on street level, compromising our safety. Long Beach, CA 90803-4254. https://www.theshadestore.com (562) 735 … Came quickly and were beautiful and high quality. Compare the most helpful customer reviews of the best rated products in our Blinds & Shades store. One of the best Doors & Windows, Home Services business at 2004 1st Ave, Seattle WA, 98121. You measured twice, supposedly sent this to your NY design team for review and I spent many hours with your design team, and this is the first time you decide to mention that my windows are out of square (c'mon, there's no way that they are over an inch off, especially given that my old shades fit perfectly) and that you would not recommend the product that you sold me?! Does gravity work differently on one edge of a shade? Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Their guy, who had only one job, came out and measured the windows. We're so glad to hear we could turn this experience around! No doubt this has been a challenging year on so many levels and open communication is more important than ever. Just added to your cart. If she had taken the time to look at the photos or the measurements, she (and the previous rep) would have immediately seen that was not workable, since the sills jut out more than an inch from the window. Free Friday lunch provided, use of gym/health club, and good environment for young millennials with limited higher education, reimbursement for parking meters. Are you sure you want to replace it? 200 Clarendon Street, 29th Floor, Boston, Massachusetts 02116 (opens in new window) so we ordered drapes for office and our living room which is just one large wall of glass. Product good quality and design. But my wife astutely insisted that we have their measurement person do the shade measuring because then they will replace it if there are any errors. We certainly appreciate your point of view and are certainly always looking to improve! Being completely honest, I did not have a good first impression of this business; the initial measurement appointment was canceled without notice. to build our detailed, period house, and we had issues with almost every vendor / sub-contractor. Visit our San Francisco showroom located in the Fillmore District to meet with a design expert and experience our interactive product displays. Second none of the patterns lined up how does one pay this much money and paterson of by 7 inches looked horrible. Would you share your experience on one of these websites? Thank you for the review, D! Nope.When the shades were installed, the installer told me my windows were "out of square" and proceeded to install one side an inch (or more on some windows) lower on one side than the other. I have asked for help and had no response. Expensive blinds and shades, with extremely disappointing customer service.
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